This guide covers how to invite teammates to your Critic organization, choose their role (Owner or Member), and what happens after the invitation is sent.

Prerequisites

  • You must be an Owner of the organization. Only Owners can send invitations.
  • You need the invitee’s email address.
  • The organization must already exist (created during signup or via the dashboard).

Steps

  1. Log in to Critic at critic.inventiv.io.
  2. Navigate to your Organization from the dashboard.
  3. Open the Invite a Member form within the organization.
  4. Enter the invitee’s email in the Email field.
  5. Select a Role from the dropdown:
    • Member (default): Can view the organization and its bug reports and add comments. Has no access to invite others or change organization settings.
    • Owner: Can manage billing, edit organization settings, invite and manage other members, and delete the organization.
  6. Click Send Invitation.
  7. A confirmation appears: “An invitation has been sent to [email].”

Email addresses are case-insensitive. Jane@example.com and jane@example.com are treated as the same address.

What the Invitee Receives

The invitation flow depends on whether the invitee already has a Critic account.

If the invitee already has a Critic account:

  1. They receive an email with the subject “You’ve been invited to join [Organization Name].”
  2. The email contains an Accept Invitation link.
  3. Clicking the link shows the organization name and assigned role: “You have been invited to join [Organization Name] as a [role].”
  4. They click Accept Invitation.
  5. The dashboard confirms: “You have joined [Organization Name].”

If the invitee has no Critic account:

  1. They receive an email inviting them to create a Critic account.
  2. Clicking the link opens a registration form (name, password).
  3. Completing registration automatically accepts the organization invitation.
  4. They land in the dashboard as a member of the organization with the assigned role.

Troubleshooting

Error: “This person has already been invited to the organization.” Cause: A pending invitation already exists for this email address. Fix: Wait for the invitee to accept the existing invitation. If they didn’t receive it, ask them to check spam. The invitation remains active until accepted.

Error: “This person is already a member of the organization.” Cause: The email address belongs to someone who has already accepted an invitation. Fix: The person already has access. Check the organization’s member list to confirm their current role.

Error: The Invite a Member option is missing or inaccessible. Cause: You are a Member, and only Owners can send invitations. Fix: Ask an existing Owner to either invite the person directly or change your role to Owner.

Error: “You must be signed in with the email address the invitation was sent to.” Cause: The invitee clicked the acceptance link while logged into a different Critic account. Fix: Sign out, then sign back in with the email address that received the invitation before clicking the link again.

Organization-Scoped Access for Agencies

Invitations are scoped to a single organization. Inviting someone to Organization A gives them access only to Organization A. Agencies can safely invite client stakeholders to their specific organization without exposing other clients’ bug reports or data.